Account Manager

Job Type: Full‑time

Location:

In person, First Shift

Salary: $65,000.00 - $75,000.00 per year

Benefits:
Health insurance, Paid time off, Dental Insurance, Vision Insurance, 401K Matching, Bonus Eligible

The Account Manager is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams such as production, logistics, and quality control to ensure efficient plant operations and exceptional customer satisfaction.

• Customer Relationship Management
  • Build and nurture strong, long‑lasting relationships with customers.
  • Understand customer needs, preferences, and expectations to provide personalized service.
  • Ensure customer reports and information are accurate and communicated to customers in a timely fashion.
  • Interface with customer reporting systems (e.g., SAP, Oracle for scheduling, production), shipping, receiving, and manage procurement of customer‑owned raw materials for specific customers.
  • Assist in new product launches, collaborating with commercialization and site teams to meet timelines and targets.
  • Handle customer issues & complaints by referring the issue to the appropriate department and logging them onto the system; follow up to resolution.
• Order Processing
  • Receive and process customer orders accurately and efficiently.
  • Verify order details, including quantities, specifications, and delivery schedules.
  • Prepare job files and project specifications for internal processing and manufacturing for specific customers.
  • Track order fulfillment and communicate shortages to customers with information on when products will be available.
• Material Inventory Management
  • Participate in the material planning process.
  • Drive change in managing inventory levels and inventory turns, minimizing obsolescence, scrap, aged inventories, and inventory reserves.
  • Analyze production yield, material usage, and material loss data to understand customer/material impacts.
  • Coordinate with production and procurement teams to ensure optimal inventory levels.
• Supply Chain Coordination
  • Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredients.
  • Oversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to support new production and meet schedules.
  • Coordinate with logistics teams to facilitate on‑time deliveries to customers.
• Problem‑Solving
  • Identify and address customer‑related supply chain issues promptly and effectively.
  • Resolve order discrepancies, shipping delays, or quality concerns in collaboration with relevant teams.
• Communication
  • Maintain clear and open communication with customers regarding order status, changes, and potential issues.
  • Collaborate cross‑functionally with internal teams to convey customer requirements and expectations.
• Negotiation and Contract Management
  • Negotiate terms, pricing, and delivery schedules with customers.
  • Manage contracts and agreements to ensure compliance with terms and conditions.
• Data Analysis
  • Utilize data and analytics to track order performance, customer buying patterns, and inventory levels.
  • Provide insights to management for strategic decision‑making.
• Quality Focus
  • Ensure that materials and products meet quality control standards before delivery to customers.
  • Collaborate with quality control teams to address and resolve any quality issues.
• Continuous Improvement
  • Identify opportunities for process optimization and efficiency improvements within customer material account management.
  • Stay informed about industry trends and best practices.
  • Participate and assist in the development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership.
• Other duties as assigned.

• Minimum Education:
  
  High school diploma or GED. Bachelor’s degree in a related field.
• Minimum Experience:
  
  Four plus (4+) years of experience in purchasing or material…