Dispensary Senior Supervisor - Batavia

Dutchess Cannabis in Batavia, IL is looking to hire a Dispensary Senior Supervisor!

* Preference is given to internal employees for advancement opportunities!*

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast‑paced high‑volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full‑Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!

The Senior Supervisor will support the General Manager in the execution of retail store operations while gaining skills and experience required for advancement to store management roles. This position will act as the onsite store manager in the absence of the General Manager. In addition to their responsibilities within the store, the Senior Supervisor will work with cross‑functional partners to develop a broader understanding of the organization.

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Accurate and timely data entry in both the POS system and inventory tracking system
  • Assistance in verifying order deliveries for accuracy
  • Ensure adherence with security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End‑of‑day daily update emails
  • Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team
• Partner with GM, and support partners in recruiting, onboarding, training and development of dispensary staff
• Provide coaching and mentorship to develop staff's professional growth
• Enforce accountability to Dutchess's policies and procedures through coaching and disciplinary measures
• Prioritize and uphold operational compliance per regulatory standards and company policies
• Impact business results by driving KPIs
• Develop effective P&L management skills
• Ensure clear communication to teams by leading daily communication to staff
• Collaborate with cross‑functional partners to execute company initiatives in store
• Influence process improvements and support implementation of process changes
• Foster positive and productive relationships with cross‑functional partners
• Execute and maintain physical and digital merchandising standards
• Establish, communicate, and monitor best‑in‑class customer service standards across all channels
• Drive the continuous improvement of the store and staff
• Monitor and maintain inventory and communicate inventory action items to the GM

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• 2+ years experience in a supervisory or management role in a retail setting, specifically with POS business operation
• Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook and Power Point
• Strong retail math skills required
• Exceptional customer service skills
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety…