Automotive Service Advisor

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As a Big O Tires
Service Advisor
, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands‑on, motivated leader preparing to advance as our business grows. We are looking for people‑first individuals with a desire to work and grow in the automotive services industry in a fast‑growing location.

Pay Rate: $55, per year

• Support ownership in coaching, developing, and motivating the store team
• Lead by example, fostering accountability and teamwork
• Think strategically, connecting daily operations to near‑ and long‑term store goals

• Actively engage with customers to identify needs, present solutions, and close sales
• Support sales of all product lines, including fleet accounts
• Monitor customer feedback and assist in maintaining high service standards
• Deliver exceptional results by modeling strong communication, solution‑oriented service, and follow‑through that builds long‑term customer relationships

• Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
• Help ensure adherence to compliance, safety protocols, and operational procedures
• Communicate and reinforce store initiatives and programs
• Partner with the ownership to manage vendor relationships, product availability, and shop productivity

• Help execute strategies to achieve or exceed store goals and financial targets
• Maintain accuracy in reporting, recordkeeping, and inventory management

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2 years of leadership experience in a retail or related customer‑facing environment
• Proven ability to lead teams, drive sales, and deliver excellent customer service
• Strong communication, problem‑solving, and decision‑making skills
• Financial literacy and comfort with operational reporting and performance metrics
• Proficiency in POS systems and reporting tools

You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.