Client Relationship Manager

Client Relationship Manager# Client Relationship Manager Batavia Container Inc - Batavia, IL 60510## Overview Salary Range $80,000.00 - $ Salary## Description Batavia Container is an industry leader in providing creative, quality solutions for any packaging challenge.  We partner with the customer to develop the best packaging solutions in a cost effective manner.  
*** Better people. Better equipment. Better boxes. It’s what we do.
*** We are looking for a Client Relationship/Account Manager to join our team. If you want to be a part of a growing company and enjoy interacting with clients, this may be the role for you. The client relationship account manager will provide support to Directors and Sales Executives:  research and review qualified sales opportunities and provide exceptional customer service to our clients and prospective clients.
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* Essential Duties & Responsibilities:

** This self-motivated, customer service driven individual will provide support for, but not limited to, the following areas:
* Account Management:  + Develop a trusted advisor relationship with clients and customers.  Establish themselves as the primary point of contact for assigned customer, needs.  + Manage projects and ensure consistent processes for project goals and deliverables.  + Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.  + Proactively manage customer expectations related to production, quality, and deliveries.  

Follow-up with customers for orders, inquiries, and concerns.  + Identify and grow organic business within existing client relationships.
* Business Development:  + Conduct research on qualified sales prospects and clients to assist in client selection  + Provide Sales team with Pre-Meeting research.  + Research industry trends to discover prospective customer needs.  + Facilitate and manage qualified opportunities through the sales cycle.  + Engage and communicate with prospects and clients.  + Share client updates and prospect tracking with the Sales team using CRM tools.
* Key processes and expertise:  + Manage and Master Web Center (production software platform) process flow to ensure customer orders are completed and delivered.  + Maintain and develop professional and technical expertise by developing corrugated industry knowledge.## Qualifications
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* Qualifications & Requirements:

*** 10+ years of Account Management experience or a bachelor’s degree.
* 10+ years of Account Management experience in either the corrugated packaging, food, or industrial sectors working directly with sourcing teams and production buyers preferred.
* Excellent verbal and written communication skills
* Ability to lead client strategy and execution
* Strong organizational skills, attention to detail and interest in learning
* Strong project management, analytical and quantitative skills.
* Microsoft Office/Excel proficient.

Experience with Project Management software and CRM preferred
* Experience presenting to internal teams as well as clients and prospects.
** Batavia Container offers a competitive benefits package which includes the following:
*** Medical* Dental
* Vison* Life Insurance
* 401(k) company match
* Paid Time Off (PTO)
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