Customer Service Representative

The Wellsville Group, a premier destination for lifestyle and homeware products, is seeking a dedicated Customer Service Representative to join our vibrant team. This role is pivotal in maintaining our reputation for outstanding customer care and ensuring our customers enjoy a seamless shopping experience. As a Customer Service Representative, you will be at the heart of our operations, providing support and guidance to our valued customers, managing inquiries, and resolving any issues with grace and professionalism.

Responsibilities

• Answer customer inquiries via phone, email, or chat with accuracy and efficiency.
• Provide detailed information about products and services to customers.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting the best solution, and following up to ensure resolution.
• Maintain customer records by updating account information in the database.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Process customer orders, forms, applications, and requests.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Required Skills

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.