Account Administrator

We are Looking for an accounts Administrator to join asmall sales and operational team located in Stone. The successful candidate will be responsible for generating quotations, processing customer orders, and building strong relationships with customers. A team player who can work independently, take initiative, and has leadership qualities.

The company was established in 1984 and has an excellent reputation for its customer service and quality products. The company provides brush strips and seals to a range of domestic customers and trade clients both UK and International.

• Build and maintain strong relationships with customers, ensuring a high level of service in line with company standards.
• Assist in achieving business objectives by achieving set sales goals and supporting general operations and ensuring smooth workflows.
• Prepare accurate quotations and sales orders.
• Manage and update the quote log to improve conversion rates and maintain an accurate sales pipeline.
• Process sales transactions and manage the order book efficiently.
• Perform general office duties such as managing correspondence, handling emails, scanning documents, and proofreading.
• Handle incoming phone calls and emails promptly and courteously, directing them as appropriate or handling enquiry directly.
• Assist with pricing management, including customer price lists and contract adjustments.
• Manage key accounts to ensure excellent service and clear communication.

• Solid understanding of B2C and B2B sales and familiarity with Incoterms for export trade is an advantage.
• Experience in a similar role within manufacturing is an advantage.
• Prior experience working with an MRP system / Sage stock management system is essential.
• Strong numeracy and literacy skills, with qualifications is desirable.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with attention to detail.

• 37.5 hours per week: (within these operational hours) Monday – Friday:
  Premises are open between 08:00 – 17:00
• Holiday entitlement: 25 days plus statutory holidays per year.