Service Technician - Electrical

Service Technician
- Electrical

Full Time Regular Hourly
- Engineering/Tech, Batesville, IN, US

Salary Range: $30.00 to $35.00 hourly

Work Arrangement/

Work Location:

In-Person in Batesville, IN or Indianapolis, IN office

As an experienced electrical service technician, you will work with customers to troubleshoot electrical equipment issues, create solutions, and ensure a smooth interaction, all while upholding the integrity of Wood-Mizer's core values. Additionally, when a customer service call or defect occurs in the field system or over the phone, you will analyze, find, and fix electrical problems.

• Troubleshoot High-voltage and low-voltage DC equipment; up to 480-voltage AC.
• Knowledgeable in the operations of PLCs, HMIs, VFDs, and servo motors/systems.
• Interface with customers regarding technical and electrical aspects of the organization's products or services.
• Relay customer feedback regarding products to appropriate personnel in sales, quality assurance, and product management.
• Provide problem resolution and troubleshooting to customers over the telephone and in the field.
• Assist with product updates.
• Determine the best method to resolve complex technical and electrical issues to ensure customer satisfaction while adhering to the organization's policies.
• Provide guidance, training, and instruction to non-technical representatives.
• Determine parts to order for repairs and ensure timeliness of need; document service-related activities.
• Complete certification material as required.

• A high school diploma, high school education, or equivalent is required.
• Trade school certificate in electronics or any related field is preferred.

• 4-6 years prior experience in customer service areas and working with the public are required.
• 4-6 years of prior experience in service in the manufacturing field or a similar field is preferred.

• Mechanical aptitude (high proficiency).
• 12-volt DC electrical knowledge and experience (high proficiency).
• Reading electrical schematics (high proficiency).
• High-voltage AC electrical experience, up to 480V 3-phase (high proficiency).
• Knowledgeable in the operations of PLCs, HMIs, VFDs, and servo motors/systems (high proficiency).
• Knowledge of hydraulic systems (must understand fluid flow inside a closed system, high proficiency).
• Typing skills, telephone skills, and computer literacy (medium proficiency).
• Working knowledge of Word and Excel (medium proficiency).

• Perform other duties as assigned.
• Follow all rules, policies, and procedures established by Wood-Mizer, including codes of conduct, safety regulations, and other guidelines.
• Show up for work on time and adhere to Wood-Mizer's attendance policies.
• Collaborate with colleagues and contribute to a positive team environment.
• Conduct oneself in a professional manner, maintaining a positive attitude, respecting colleagues, and presenting oneself appropriately.
• Complete assigned tasks and projects within the given time frame, meeting deadlines, and delivering on commitments.

Wood-Mizer is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We make employment decisions without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This commitment applies to all aspects of employment, including recruiting, hiring, placement, promotion, compensation, training, transfers, leaves of absence, and terminations.

• Employee Ownership – Become a true owner through our Employee Stock Ownership Plan (ESOP) and share directly in Wood-Mizer’s growth and success.
• Retirement Savings – Build your future with a 401(k) plus company match into your ESOP account.
• Performance Incentives – Earn extra rewards tied to your contributions and results.
• Flexible Pay Options – Choose from multiple pay methods, including our Wages On-Demand program that…