Front Office Receptionist

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Front Office Receptionist in Bath. You will genuinely care about our guests and our team. We show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services team as we believe it is your personality, style and friendliness that makes Apex Hotels.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 20.5 days holiday based on 4 on 4 off shift pattern
• Training and development from day one
• Employee events and celebrations
• In house company interactive employee communication APP
• Entry to our state-of-the‑art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Paid incentives for upsells within the department
• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

Joining the dedicated Front Office department, you will:

• Greet our guests with a friendly hello and an infectious smile.
• Ensure that the Guest Check in/out procedure is seamless.
• Offer guests an excellent overall knowledge of all Hotel facilities and services. Follow daily checklists and ensure all tasks are being actioned throughout the day.
• Answer & action phone calls, emails, online reviews, third party messenger inboxes and live chat with guests.
• Exude excellent customer service and a fun environment in order to promote guest loyalty.
• Responding to guest questions, requests, and complaints in a professional and helpful manner.
• Promoting additional services such as room upgrades & dining within the hotel, working towards a positive upsell culture within the department.

As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi‑tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:

• Can deliver excellent standards & adhere to company brand standards.
• Is self‑aware and able to evaluate their own work.
• Practices accountability in their work.
• Puts guests at the heart of their work.
• Has the ability to multi‑task and organise a variable work‑load.
• Provides excellent attention to detail.
• Ability to perform under pressure and deliver results to deadlines.
• Someo…