Floor Manager

SALARY: £30,000 + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYSOUT OF
7) – EVENINGS AND WEEKENDS

At Emberwood, we are focused on changing the landscape ofservice and guest interaction. We have a professional, yet conversational styleof service, where we learn about our guests needs, and adapt accordingly. Weare dedicated to surpassing expectations, using experiences such as Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers toan exquisite service. At Emberwood, within our first four months of opening, wehave already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide.

Now we have set our sightsto find the best and most passionate people within the hospitality sector to beable to consistently deliver the best possible experience in Bath.

As well as a competitive salary and a monthly service chargecontribution, Emberwood offers the following:

• Free Hotel Breaks From the first day of service, you can benefit from twofree breaks of one/two in any Sutton Hotel Collection hotel, in a 12-monthperiod.
• Leisure Passes We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associationssuch as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,four weeks leave at 90% for fathers)
• Institute of Hospitality We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses We encourage your learning and development so wouldlike to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals onduty, bespoke uniforms where appropriate and a cycle to work scheme

The Floor Manager will ensure that all food services arewell driven, and the team are best prepared to dial into the guests needs. Theywill be extremely passionate about food and beverage and dedicated to ensuringslick and professional services.

They will be proficient with the Order of service, helpingsupport the Restaurant Manager in training other junior members of the team byshadowing and supporting them with the Order of Service, Allergy Proceduresetc. They will act as a support for the Head Waiters, Head Hosts and Head Bartenders so as to ensure guest satisfaction and high levels of service.

They should have at least 1 years of experience in acomparable position and environment. It is essential they are guest focused andrecognise that the team will be responsible for delivering an exquisiteexperience. As such, training and shaping the team is fundamental in being ableto achieve a harmonious and passionate collective.

• Guest Interaction and Repeat Business built on trust and experiences.
• Keen eye for detail during service and supporting the widerteam in delivering service standards of the highest quality in relation to ouroffering.
• Assist with training of staff to be well considered,supporting one-on-ones and group sessions to build the skill level of the team.
• Take on sole responsibility of duty management havingoperational control of the restaurant bar, terrace and lounge making decisionswhich effect both staff and guests.
• Compliant with Health and Safety Standards, built in todeliver exquisite experiences for guests.
• Working with all teams within the Hotel, to ensure all staffand guests receive warmth and generosity.
• Upholding thebrand with a positive attitude, energy and enthusiasm.
• Displayingleadership in all aspects of the role