Receptionist, Hospitality ​/ Hotel ​/ Catering

Job : YTL
2263

Branch: Thermae Bath Spa

Location: Thermae Bath Spa, Bath

Salary/Benefits: £12.21 per hour plus great benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 08:30 - 21:30 including weekends

Hours per week: 37.5 average

Posted date: 20/02/2026

Closing date: 05/04/2026

Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit the Thermae Bath Spa.

The Receptionist is responsible for guest arrival and departure experience, ensuring our visitors have all the information they need to enjoy their spa experience.

Thermae Bath Spa is an award-winning day spa located in the heart of the world heritage city of Bath. Here, you can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Our facilities include a spectacular open‑air Rooftop Pool, the indoor Minerva Bath, a new multi‑sensory Wellness Suite, and the historic Cross Bath.

At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalized.

• Guest
  
  Experience:
  
  Enjoy Thermae Bath Spa with three guests up to 12 times a year, it's a fantastic way to relax and rejuvenate.
• Incentive Payments:
  Earn additional payments for exceptional service, recognising your outstanding contributions.
• Referral Bonus:
  Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance:
  Increase with length of service – start with 5.6 weeks, increasing by one week with 5 years service (including bank holidays).
• Recognition Programs:
  We celebrate positive contributions that align with our company values.
• Career Investment:
  Grow with our Hospitality Apprentice programmes and progression plans.
• Learning and Development:
  Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing:
  Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing:
  Benefit from our interactive health and wellbeing platform and Employee Assistance Programme.
• Healthcare Package:
  Take advantage of our Health Care cash plan benefits, including 24‑hour access to a GP.
• Future Planning:
  Secure your future with our Pension scheme.

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service.

At YTL, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Only those eligible to work in the UK will be considered for the above position.