Hotel Reception Supervisor

Reception Supervisor - Parade Hotel Bath

Permanent
· Full Time
5 days out of 7, including weekends and bank holidays

Set within the Georgian heart of Bath, Parade Hotel is being lovingly restored — a place where timeless architecture meets modern elegance. Behind our iconic façade, we’re creating a destination defined by warmth, connection, and the kind of service that feels effortless yet unforgettable. Opening in late summer 2026, Parade Hotel will bring together 49 beautifully appointed rooms, a tranquil Courtyard Spa, and a vibrant new restaurant — each designed to offer a sense of calm, comfort, and quiet luxury.

Working closely with the Reception Manager, you will play a highly visible and influential role in shaping each guest’s journey. You will lead by example, inspiring your team to deliver intuitive, personalised service that exceeds expectations at every touchpoint.

Alongside the Reception Manager you will support the development, implementation, and consistency of front office standards, ensuring a seamless and bespoke guest experience.

• Support the development of reception team to deliver exceptional, personalised guest experiences
• Ensure the consistent delivery of high standards across all guest interactions
• Support the management team completing duty management responsibilities
• Foster a culture of warmth, professionalism, and attention to detail
• Support the guest journey, anticipating needs and resolving issues with care and efficiency
• Help recruit, train and develop a team with strong capability, high motivation and clear opportunities for progression and succession
• Uphold immaculate personal and team presentation, reflecting the understated quality and aesthetic of Parade Hotel
• Support the team performance to deliver financial return and provide a strong eye for detail and process
• Support the wider hotel and hospitality operation as needed, with flexibility and a hands‑on approach

You will play a highly visible and influential role in shaping each guest’s journey. You will lead by example, inspiring your team to deliver intuitive, personalised service that exceeds expectations at every touchpoint. As a new hotel opening you will help position Parade Hotel in the market by providing and training exceptional customer service.

• A genuine passion for delivering exceptional, bespoke customer service
• Minimum of 1 year experience in a similar role within a high‑quality hospitality environment
• Strong knowledge of front office operations and overall hotel departments
• Excellent knowledge of the local area, including history and attractions
• Highly organised with strong problem‑solving and coordination skills
• Exceptional attention to detail and a passion for team development
• Experience with reservations systems (advantageous)
• Confidence in supporting the implementation and training teams on a PMS (Mews preferred)
• Excellent interpersonal and communication skills, with a warm and approachable manner
• A strong financial understanding of reception processes and night audit
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays

• Competitive salary and discretionary service charge (following qualifying period)
• Exclusive colleague discounts, including 50% of dining
• Discounted stays for you, family, and friends
• Fully funded training and career development programmes
• Recognition rewards and referral bonus
• Complimentary meals on duty and smart uniform
• Holiday allowance (28 days including bank holidays)
• Company pension scheme
• Employee Assistance Programme – confidential 24/7 wellbeing support
• Invitations to colleague events and long-service celebrations

Applicants must have the right to live and work in the UK. Proof of eligibility will be required during recruitment.

If you’re ready to play an instrumental role in launching one of Bath’s most exciting new destinations, we would love to hear from you.

Apply now with your CV and help shape the future of Parade Hotel Bath.