Conference Event Manager

You will receive a warm welcome into the Apex family on joining us as a Conference and Events Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Conference and Events Team.

We believe it is our personality, style and friendliness that makes Apex Hotels.

To effectively manage all conference and event facilities within the hotel, ensuring seamless delivery of all functions and services. To organise the setup and execution of all conferences and events in line with brand standards, ensuring all C&E employees consistently deliver the Brand Service Rituals.

The role aims to maximise sales and profitability while consistently exceeding guest expectations through heartfelt hospitality
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This position requires operational shift coverage across a seven-day senior management rota and may involve extended hours during major events, as well as some manual handling.

• Manage and support the team to ensure all conferences and events are set up accurately, in line with function sheets and required timelines.
• Lead, inspire and develop the team to deliver a “Can Do” culture, placing heartfelt hospitality at the centre of every guest interaction.
• Proactively anticipate guest needs and respond promptly to enhance the overall customer experience.
• Build strong relationships with clients and conference organisers, maintaining regular communication throughout events to ensure exceptional service delivery.
• Take ownership of guest feedback, ensuring all feedback is acknowledged, resolved promptly, and used to improve service standards.
• Ensure all event timings and operational requirements are delivered in accordance with function sheets and service expectations.
• Maximise all revenue opportunities across food and beverage, driving incremental sales through proactive engagement and upselling.
• Deliver visually outstanding, high-quality food and beverage presentations that elevate the guest experience and reflect brand standards, Creating something worth sharing.
• Ensure the team is fully trained, engaged, and continuously developed to deliver consistent service excellence.
• Maintain a strong working knowledge of all conference and A.V. equipment, ensuring smooth operation at all times.
• Oversee the setup and stock control of the function bar, ensuring correct par levels and full stock security.
• Ensure all financial procedures are followed, including careful handling of cash, floats, and keys, in line with hotel policies.
• Lead effective shift handovers, briefings and debriefings, as well as regular team meetings to ensure clear communication and engagement.
• Ensure all event-related charges are accurately recorded and aligned with stock control and company policy.
• Manage labour costs effectively in line with business levels, using forecasting tools to optimise efficiency.
• Prepare and manage weekly rotas and payroll within required deadlines.
• Support recruitment and selection processes, hiring individuals who align with Apex values and service culture.
• Take full responsibility for people management, including attendance, performance, health & safety, training, reviews, 1-2-1s, and annual appraisals.

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in.

To excel in this role, you will demonstrate:

• Strong leadership and team development skills, with the ability to inspire, coach and grow a high-performing team
• A customer-focused mindset, consistently delivering exceptional standards and memorable guest experiences
• A genuine passion for delivering Heartfelt Hospitality
  , exceeding guest expectations at every opportunity
• A minimum of 2 years’ experience as an Assistant C&E Manager or at least 1 year as a C&E Manager
• Proven ability to lead, motivate and develop teams through…