Hotel Operations Manager

Operations Manager Luxury Boutique Hotel | Bath

JWR is delighted to be working with a stunning luxury boutique hotel in the heart of Bath, seeking an ambitious and driven Operations Manager to join its senior leadership team.

This is an outstanding opportunity for an experienced hotel operator looking to take the next step towards General Management within a quality‑led, guest‑focused environment. Combining stylish accommodation, award‑winning dining and exceptional service standards, this unique property offers the chance to play a pivotal role in shaping the guest experience and driving commercial success.

• Salary up to £50,000 + Service & Bonus
• Discounted hotel stays across a prestigious hotel collection
• 50% discount across food and beverage outlets
  
  Healthcare cash plan
• Cycle to work scheme
• Fully funded apprenticeship and development programmes
• Employee assistance programme
• Long service and colleague recognition rewards
• Career progression opportunities within a growing hospitality group

As Operations Manager, you will work closely with the General Manager to oversee the day‑to‑day operation of the hotel, ensuring exceptional guest experiences while driving commercial performance across all departments.

Key responsibilities include:

• Supporting the delivery of the hotel's strategic and financial objectives
• Driving revenue growth and monitoring departmental performance against budgets and KPIs
• Leading, coaching and developing Heads of Department to achieve operational excellence
• Championing outstanding guest satisfaction and service delivery throughout the hotel
• Ensuring compliance with all health, safety and legislative requirements
• Supporting recruitment, training and succession planning initiatives
• Identifying opportunities to improve efficiency, profitability and guest experience
  
  Taking a hands‑on approach to leadership across all operational departments

We are seeking a passionate hospitality professional with a proven background in hotel operations who is looking to progress towards a future General Manager position.

You will have:

• Previous experience as an Operations Manager or senior operational leader within a quality 4 or 5-star hotel
• Strong knowledge of all hotel departments, particularly Food & Beverage operations
• Excellent commercial awareness and understanding of hotel financial performance
• Proven experience leading, motivating and developing high‑performing teams
• Outstanding communication and relationship‑building skills
• A proactive, hands‑on leadership style
• The ability to remain calm under pressure and adapt to changing business demands
• A genuine passion for delivering exceptional guest experiences