Reception Manager

The Role

Parade Hotel Bath is seeking an experienced, passionate, and dynamic Reception Manager to lead our Front Office operation and deliver an exceptional guest experience from arrival through to departure.

Situated in the heart of the beautiful city of Bath, Parade Hotel is renowned for its warm hospitality, personalised service, and memorable guest experiences. As Reception Manager, you will play a pivotal role in creating outstanding first impressions while ensuring every guest receives a seamless, professional and welcoming experience.

This is a hands‑on leadership role responsible for overseeing the day‑to‑day operation of Reception, leading and developing the Front Office team, maintaining exceptional service standards, and ensuring operational excellence. You will work closely with all hotel departments to deliver an outstanding guest journey while driving guest satisfaction, team engagement and commercial performance.

This is an excellent opportunity for an experienced hospitality professional who enjoys leading from the front, mentoring teams and delivering exceptional customer service.

As Reception Manager, you will be responsible for the successful operation of the Front Office department, ensuring Reception operates efficiently, professionally and in line with the hotel's luxury service standards.

Working closely with the General Manager and the wider hotel leadership team, you will oversee all aspects of the guest journey, from reservations and arrivals through to departures and post‑stay feedback. You will ensure the Reception team consistently delivers personalised service while maintaining high operational standards and maximising revenue opportunities.

• Lead the day‑to‑day operation of the Reception and Front Office department.
• Deliver exceptional guest experiences throughout every stage of the guest journey.
• Welcome VIPs, returning guests and visitors, ensuring a personalised and memorable experience.
• Recruit, train, coach and develop the Reception team to deliver outstanding customer service.
• Lead by example by providing hands‑on operational support during busy service periods.
• Manage Reception rotas to ensure appropriate staffing levels while controlling labour costs.
• Oversee guest check‑ins, check‑outs, billing enquiries and payment processes.
• Ensure all guest requests, complaints and service recovery issues are handled professionally and efficiently.
• Maintain excellent communication between Reception, Housekeeping, Maintenance, Food & Beverage and all other hotel departments.
• Monitor online reviews, guest feedback and satisfaction scores, implementing improvements where required.
• Ensure all reservations are managed accurately and maximise room revenue through effective upselling techniques.
• Support revenue generation by promoting room upgrades, hotel facilities and additional guest services.
• Ensure compliance with company policies, GDPR, cash handling procedures, health and safety requirements and brand standards.
• Oversee Front Office administration, daily banking, shift handovers and audit procedures.
• Produce operational reports and assist with forecasting occupancy and staffing requirements.
• Support recruitment, onboarding, performance management and succession planning within the Front Office team.
• Foster a positive, inclusive and high‑performing team culture focused on continuous improvement and exceptional guest service.

You are a confident and inspiring hospitality leader with a genuine passion for creating exceptional guest experiences. You thrive in a fast‑paced hotel environment, have excellent organisational skills and understand how to balance operational excellence with commercial awareness.

You naturally build strong relationships with guests and colleagues and are committed to delivering outstanding service while developing a motivated and engaged team.

• Previous experience as a Reception Manager, Front Office Manager, Assistant Reception Manager or Duty Manager within a hotel environment.
• Strong knowledge of Front Office operations, guest services and hotel reservation systems.
• Experience using hotel Property Management…