Night Receptionist

Salary: £12.85 per hour
Job Type: Flexible

Hours:

Flexible
Town:
Bath

Set on the banks of the River Avon in the beautiful Roman city of Bath and within walking distance to all the city’s sites and attractions.

We are currently recruiting for a Night Receptionist to join our Truly Talented team. Reporting to the Night Manager, this is a role for a talented individual who wants a new challenge in a fast‑paced, busy and hardworking team environment.

• £12.85 per hour
• Zero Hour Contract – various flexible hours available
• Worldwide employee discounts at Hilton Hotels through Go Hilton program
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your mental health and wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stay‑over after one year of service
• A growing team with great training, progression, and promotion opportunities
• Referral bonus for recommending a new team member starts at £250 per successful hire
• Free meals while on shift
• Length of service awards ranging from 1 year to 20 years and more

As a Night Receptionist, you will provide courteous and efficient service to all guests and maintain the highest standards of service during the night. You will greet guests warmly, act as a true ambassador for excellent service, and handle all requests and queries efficiently and professionally, whether face‑to‑face or over the telephone. You’ll work in a busy, hardworking team, continually learning and developing.

• Be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
• Gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
• Assist in the general running of the hotel at night and support other departments in setting up for the next day
• Continuously improve the quality of the hotel’s services
• Undertake night audits and hotel safety checks to ensure everyone in the hotel is safe and looked after
• Handle guest relations confidently, recognizing all guests, including those requiring special attention
• Promote the company values and behaviours at all times
• Be enthusiastic about change, focused on detail, and trustworthy

• Truly passionate about the hospitality industry
• Previous experience as a receptionist is preferred but not necessary
• Ability to understand guests’ needs to create exceptional service experiences that create lasting memories
• Excellent personal presentation
• Ability to function independently with minimal supervision
• Comfortable working during the night time
• Excellent communication skills, both verbal and written
• Enthusiastic team player with a flexible approach

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

At Axiom Hospitality we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

We are committed to reducing our carbon, energy, water, and waste footprint, and we strive to be ethical in all we do, aiming to be a thriving, sustainable and responsible business for our people, our communities and our planet. We support local charities and work closely with stakeholders to fulfill our social impact commitments.