Front Office Manager

Front Office Manager
- Bailbrook House Hotel

Location:

Bath, Somerset, BA1 7JD

Salary: £38,000 per year + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team... We are currently seeking a knowledgeable and enthusiastic Front Office Manager at Bailbrook House Hotel, part of Hand Picked Hotels.

Front Office Manager
- Bailbrook House Hotel

Location:

Bath, Somerset, BA1 7JD

Salary: £38,000 per year + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team... We are currently seeking a knowledgeable and enthusiastic Front Office Manager at Bailbrook House Hotel, part of Hand Picked Hotels.

Perched above the historic city of Bath, surrounded by 20 acres of private grounds, Bailbrook House isn’t just a breathtaking place to stay, it’s an incredible place to build your career and be part of a close-knit team that values support, creativity, and pride in what we do.

Bailbrook House offers a dynamic and inspiring environment where your skills are celebrated, your growth is supported, and your work truly matters.

As a member of our team, you’ll help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Bailbrook House Hotel offers an inspiring place to grow your career.

We’re looking for an inspiring and guest-focused Front Office Manager to lead our Front Office operation, overseeing both the Day and Night Teams to ensure a seamless and exceptional guest experience. As the face of the hotel, you’ll be responsible for creating memorable stays, leading by example, and ensuring every guest receives outstanding service from check-in to check-out.

You’ll drive performance across the department, motivating and developing your team to achieve operational goals while continually seeking opportunities to improve service standards and ways of working. Working closely with your team, you’ll foster a positive, engaging culture centred on training, development and guest satisfaction, ensuring colleagues have the skills and confidence to excel in their roles.

As a key leader within the hotel, you’ll maintain a safe, secure and welcoming environment, build strong relationships across departments, and make confident decisions to support both guests and colleagues. You’ll also bring strong commercial awareness, using your understanding of labour costs, forecasting and budgets to help deliver departmental and business objectives. Most importantly, you’ll have a genuine passion for hospitality, enjoy leading people, and be excited to be part of a team that is committed to delivering exceptional experiences every day.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

• A competitive salary of £38,000 per year, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life…