Duty Manager

Why join Apex Hotels?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Duty Manager in Bath. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 20.5 days holiday based on 4 on 4 off shift pattern
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive …

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Working collaboratively across all hotel departments, you will ensure the seamless delivery of services throughout the guest journey while maintaining a visible leadership presence across the hotel.

You will also support the training and development of colleagues, helping to drive service standards and create memorable guest experiences.

• Be present in lobby and reception during peak times and support your team
• Promote selling culture amongst the FO team, review results daily
• Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure all pre- and post stay communication is sent to applicable guests
• Ensure compliance with all Apex financial, privacy, data security and H&S procedures
• Maintain correct records & communications so they can be tracked effectively
• Proactively manage poor performance and act as a role model for your team
• Liase with Housekeeping management on daily basis to ensure outstanding guest experience
• Plan and communicate VIP arrivals to hotel team
• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
• Support other operational departments during peak periods to ensure service excellence is maintained across the hotel.
• Lead effective shift handovers and team briefings to ensure clear communication across departments.
• Support the onboarding, training and ongoing development of team members to ensure they are fully equipped to deliver exceptional guest experiences.
• Maintain brand standards throughout public areas of the hotel and proactively identify…