Reception Supervisor

Ready for your next step in hospitality? Come and join our team as Reception Supervisor and let your passion and personality shine.

Imagine working in one of Bath’s most iconic hotels. A beautiful Georgian house, built in honey-coloured Bath stone, surrounded by four acres of award-winning gardens and just a short walk from the heart of the city.

The Bath Priory is a 5-star Relais & Châteaux hotel
, proudly recognised at 5-star level for more than ten years. We are part of the Brownsword family of hotels, where every property has its own personality, but where one thing remains the same: we believe in creating genuinely memorable experiences for our guests and a great place to work for our teams.

We are looking for a confident, proactive and people-focused Reception Supervisor who is ready to take the next step in their hospitality career.

Perhaps you are already taking ownership of shifts, supporting your colleagues and confidently handling the unexpected, and you are ready for a role where you can develop your leadership skills further.

You understand that great reception work is about much more than checking guests in and out. It is about anticipating needs, making decisions, supporting your team and ensuring every guest feels genuinely welcome.

If you enjoy taking responsibility, leading by example and bringing out the best in others, this could be the perfect next chapter for you.

What will you be doing?

As Reception Supervisor, you will play a key role in the day-to-day running of our Front Office, ensuring our guests receive a consistently warm, thoughtful and seamless experience.

You will be a hands-on leader, leading from the front while supporting the Reception team and working closely with the wider hotel departments.

• Leading the shift: Taking ownership of the day-to-day operation of Reception, ensuring the team is organised, confident and ready to deliver exceptional service.
• Being the go-to person: Taking control when challenges arise, making sound decisions and managing unforeseen situations calmly and professionally.
• Creating memorable guest experiences: Welcoming guests personally, anticipating their needs and ensuring each interaction reflects the warmth and quality of The Bath Priory.
• Supporting the team: Guiding, coaching and motivating Reception colleagues, helping them develop their confidence and deliver consistently high standards.
• Managing the guest journey: Overseeing arrivals, departures, room allocations, billing, reservations and guest requests, ensuring attention to detail at every stage.
• Making the most of Opera: Using your Opera experience to support an efficient Front Office operation, maintain accurate information and help the team get the best from our systems.
• Handling guest feedback: Taking ownership of concerns and service recovery, finding thoughtful solutions and knowing when to escalation matters appropriately.
• Communicating across departments: Working closely with Housekeeping, Restaurant, Pantry, Spa and other teams to ensure smooth handovers and a joined-up guest experience.
• Supporting hotel standards: Ensuring procedures, brand standards, security requirements and cash‑handling processes are followed consistently.
• Thinking commercially: Understanding room availability, upselling opportunities, guest preferences and the importance of maximising revenue while protecting the guest experience.
• Leading by example: Demonstrating the behaviours and standards we expect, while creating a positive and supportive working environment.

We are looking for someone who does not simply wait to be told what to do, but who recognises what needs attention, takes ownership and follows things through.

This role would…