Data Center Shift Technician

Job Title:
Data Centre Technician

Data Centre Solutions

Location:

Bath, UK

Purpose of the Job:

• To deliver service support within the site team at client’s data centre/s.
• To carry out Planned Preventative Maintenance, ad-hoc and reactive tasks, escorting and controlling sub-contractors to all M&E services.
• To take a pro-active role in identifying any issues which need to be escalated to the M&E manager.
• To elevate any site emergencies following agreed procedures.
• Small installation works, repairs to building fabric, and handyman duties may be required.

Key Responsibilities:

• Resolve and complete day-to-day work orders to meet customer satisfaction targets and delivered in time frame requirement in line with the SLA’s
• Maintain an up-to-date log of work completed and outstanding items through Mainstream SI-7 CMMS system
• Qualify and act as an appointed Authorised Person (AP) within 6 months from on-boarding.
• Carry out isolations and re-in statement of Electrical, Gas, Fire Alarms and Sprinkler systems when required and where authorised
• Issue permits for access, maintenance, service and project activities on location as required
• Ensure that all contractors and CBRE staff comply with all CBRE and Client safety and security requirements.
• To participate in the critical services training programme.
• To ensure effective communication with the client and management team is maintained at all times.
• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
• Provide holiday, training & sickness cover for other members of the shift team.
• Tracking and Completion of Critical Services Planned Preventative Maintenance. Effectively maintain and report on the critical services & environmental monitoring.
• Provide condition assessments of plant and equipment.
• Log and action all out of line situations with incident reports to include remedial action taken.
• Update reports, documentation and infrastructure mapping, as required.
• Ensure that all contractors and CBRE staff comply with all statutory, CBRE/Client safety and security requirements.
• Ensure work quality of 3rd party specialist contractors and action/implement any report recommendations.
• Ensure there is follow through between normal technical tasks and additional/project works.
• Assist in preparing quotations for extra technical works. Source supplies, materials and labour to carry out work cost effectively and efficiently.
• Effective communication with the client and management team is maintained at all times, e.g. Incident reports, Handover documents etc.
• To ensure all requirements are met within client SLA (Service Level Agreement) and Data Centre DOU (Document of Understanding) and adhere to the standard CBRE/Client Processes

Personal Experience/Qualifications/

Skills:

• Trained in a Technical discipline and having served an apprenticeship or equivalent. City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulation 18th Edition).
• Previous experience working within critical maintenance environment.
• Ability to work with minimal supervision
• Good Customer Service and communication skills.
• Flexible approach to work; good team worker.
• Willing to learn and develop own skills.
• Good understanding of permit to work systems and H&S requirements.
• Ability to participate in mixed-skill teams to meet targets and standards
• Ability to understand technical drawings.
• Understanding of power provisioning, PDU’s and environmental monitoring.
• Good Customer Service along with good communication skills, both written and verbal
• Flexible approach to work. Willing to learn and develop own skills and work on own initiative.
• Basic PC literacy and ability to interrogate database systems would be desirable. Training…