Field PC Technician III

Overview

About The Company Albertsons Companies is at the forefront of the revolution in retail. Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Shaw’s retail grocery stores in Northern Maine, and the surrounding area. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Bring your flavor
. Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

You will be providing IT Support to 12 stores located in Augusta, Waterville, Auburn, Lewiston, Brunswick, Freeport and the surrounding area. You will work on deploying equipment and installing new hardware and software, and you will work with computers, printers, POS Systems, scales, and Network Servers. The successful candidate will provide IT Technical Support to Shaw’s retail grocery stores in and around northern Maine and the surrounding area.

You will troubleshoot and configure various pieces of IT hardware unique to retail, and conduct break-fix repair on computers, printers, POS Systems, scales, and Network Servers. You will have opportunities to work on different projects and learn new technologies, and to learn all facets of store support, network with fellow Technicians, and support store directors to run best-in-class retail grocery stores.

The position will be based in Northern Maine.

• Support standard hardware platforms and systems installed throughout Shaw s
• Repair all approved standard technology hardware including PC/Server hardware, network hardware, RF hardware, and printers
• Provide complete recoverability of systems and applications
• Troubleshoot resolution
• Install new hardware and software
• Provide customers with IT support; meet goals for service level agreements
• Provide network and remote connectivity (hardware/software) support
• Maintain equipment inventory controls and policies
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems
• Interface with all Corporate IT groups for on-site support and technology resolutions
• Adhere to repair standards and service levels established
• Travel as required for the Zone Service Area
• Role includes up to 25% travel

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications
• Ability to work independently and be a strong collaborative partner in a matrixed organization
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity
• Strong sense of urgency, business ethics, dependability and follow through

• High school graduate; BA/BS degree preferred, or 3+ years of technical training/hardware certifications preferred
• Information Technology project implementation exposure with 5+ years of technical systems and 2+ years of technical support experience
• 2+ years’ experience with retail store systems, technology systems and hardware preferred
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred
• Must have a good, safe driving record and a reliable vehicle for this position