Business Analyst III

Empire Life is looking to hire a Business Analyst III to join our Group Initiatives team!

CA $69,100.00/yr - CA$/yr

• Join a transforming business – we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
• Play an integral role – this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
• The opportunity – collaborate with cross‑functional teams and work on a variety of projects that will keep you engaged and continuously learning.

• Elicit requirements leveraging experience and discretion to apply an appropriate mix of approaches: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‑level information into details, abstract up from low‑level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements document, use cases, GUI, prototypes, screen and interface designs.
• Perform manual testing on occasion and as needed.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Collaborate with designers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Ensure solutions meet stakeholder objectives by collaborating with quality assurance professionals and subject matter experts; conduct usability assessment; perform/support user acceptance testing efforts as required.
• Act as a role model and mentor for more junior members of the Business Analysis team.
• Provide business and system expertise along with research/analysis services that support the design, delivery and maintenance of quality applications and enhancements.
• Implement business requirements and process change initiatives to ensure that all specifications meet the objectives of the Company.
• Ensure process change along with appropriate communication for integration into business unit operations.

• 5+ years experience in Business Analyst or Quality Assurance Specialist role.
• 3+ years experience in insurance/financial services.
• Post secondary education or equivalent work experience.
• Proven knowledge and experience in implementation of Investment Products, especially Group Retirement Services products like RRSP, DPSP, TFSA, RPP etc.
• Direct experience with Unitrax or similar investor recordkeeping and administration systems.
• Experience analyzing, documenting, and improving client‑facing and internal administrative portals and applications related to investment products.
• Strong Requirements Elicitation and Analysis.
• Proficiency in Digital Portals and CX/UX Analysis.
• Agile and Hybrid Project Management Experience.
• Stakeholder Engagement and Communication Skills.
• Systems Thinking and Technology Know‑How.
• Strategic Thinking and Business Value Awareness.
• Courses in facilitation skills, modeling techniques and/or stakeholder management an asset.
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

• Competitive salaries with annual pay increases.
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non‑sales positions.
• A comprehensive employer‑funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account.
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date.
• A defined contribution pension plan with…