Assistant Front Office Manager Fairmont Chateau Lake Louise Canadian Rockies

Job Title

Assistant Front Office Manager

Fairmont Chateau Lake Louise

Alberta

$60,000 per year

Permanent, Full-time

Weekends as needed, Day shift, Holidays

Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your passion for service, attention to detail, and ability to inspire will elevate our guests' experiences.

• Oversee the daily front office operations, ensuring seamless check-ins, smooth departures, and an exceptional guest journey.
• Hiring, coaching, developing, and performance managing the Front Desk team.
• Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.
• Improve service delivery by streamlining procedures and removing obstacles that hinder service.
• Develop visionary proposals aimed at improving service climate, colleague morale, and shareholder return.
• Manage staff schedules and handle payroll processing.
• Practice room yield management to ensure maximum profitability of overall operations.
• Oversee inventory management, including room types and categories.

• Previous supervisory or management experience in front office operations.
• Hotel Operations diploma or degree from a recognized institute (asset).
• Operational knowledge and use of Opera and Microsoft Office Suite.
• Availability to work on holidays, weekends, overnights and other non-day shifts.

• Subsidized staff accommodation provided on-site for full-time status employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal).
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits such as mental health, orthodontics, fertility drugs, and gender affirmation.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings.
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor.

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply today by visiting  to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.