Collections Specialist Job in Baton Rouge, LA

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable efforts for a wholesale distribution organization in Baton Rouge, Louisiana. This contract opportunity with potential for a long-term role is suited for someone who can balance customer service with firm follow-through while helping reduce outstanding balances and maintain healthy cash flow. The person in this role will work across billing and credit-related activities, communicate with commercial and consumer accounts, and keep collection records accurate and up to date.

Responsibilities:

• Contact commercial and consumer customers regarding overdue invoices and open balances through phone, email, and other appropriate follow-up methods.
• Review aging reports and prioritize collection efforts to improve timely payment and reduce delinquent accounts.
• Research billing questions, payment discrepancies, and account history to resolve issues that may delay collections.
• Partner with internal teams such as billing, customer service, and credit to address account concerns and support payment resolution.
• Document collection activity, customer commitments, disputes, and account status updates in the appropriate records.
• Monitor payment arrangements and follow up consistently to ensure agreed-upon deadlines are met.
• Assist with credit and collections processes by identifying risk trends and escalating accounts when additional action is needed.
• Support ongoing process updates related to collection workflows and account management practices as business needs evolve.