Accounts Receivable Specialist - Baton Rouge

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions.

This position is responsible for daily account receivable research related to customer inquiries or issues received from Customer Service, Producer Service, Broker/Agent, District Office and any departmental or financial institution. The position is also responsible for the daily processing of NSF (non-sufficient fund) checks, electronic payments, bank drafts and credit card returns by the bank. Accountable for complying with all laws and regulations associated with duties and responsibilities.

Position Location:

This position reports to the Supervisor, Accounts Receivable.

• Customer Service, Enrollment & Billing, Information Technology staff, Compliance Office, Internal Audit team, Legal Division, and all areas of BCBSLA as part of company-wide teams, Agents, District Offices, Financial Institutions, Healthcare facilities, and external vendors and customers as needed.

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in accounting, business or related field is preferred.
• Must have a minimum of two years’ experience in accounts receivable or accounting functions.
• Strong mathematical and analytical skills are required.
• Excellent written and collaborative skills with the ability to interact with individuals.
• Must have demonstrated ability to make decisions, prioritize, find solutions and work independently as well as be part of a team.
• Ability to analyze and reconcile financial and operational information.
• Must be detailed oriented with the ability to assess processes for efficiency and effectiveness.
• Must be familiar with relative office equipment.
• Working knowledge of database, word-processing, and excel is required.
• Knowledge of Facets preferred.

• Reviews and respond to all Customer Service questions and action requests from internal and external customers to ensure service level agreements and quality assurance are consistent, efficient and in compliance.
• Identifies, diagnoses, and initiates research necessary to resolve customer issues.
• Coordinates and clearly communicates problems, symptoms, and consults with management and all needed personnel of other corporate departments.
• Assists Lead AR Specialist with credit card and bank draft processes by researching and ensuring accurate posting.
• Responsible for all bank draft set‑ups, changes and cancellations to ensure accurate processing.
• Responsible for all bank returns (non-sufficient funds) for checks, bank draft and credit card transactions received by ensuring that posted payments are reversed in Facets system and reconciled to the bank statement.
• Responsible for monthly NSF reconciliation with General Ledger Accounts.
• Serves as backup, as needed, for team members to ensure accurate and timely posting of accounts receivables.
• Processes all voluntary dental receipts for Southern National Life (SNL), ensuring that all receipts are complied, balanced, endorsed and deposited daily.
• Assists with audit requirements by researching and providing samples needed to auditors.
• Assist Lead AR Specialist with cash report reconciliations, as needed.

An Equal Opportunity Employer

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration,…