Receptionist- seasonal- Baton Rouge Reheb Hospital

Greets and receives guests, ascertains their needs, and appropriately directs guests or callers.

• Courteously answers the telephone and receives guests.
• Responds to telephone by the third ring and promptly acknowledges caller.
• Assists guest or caller by answering questions or providing information, and determines when referral to other staff is appropriate.
• Takes accurate messages and repeats key information to ensure accuracy.
• Respects at all times the confidentiality of information.

Demonstrates knowledge of and ability to word process and format standard office documents.

• Consistently completes all work processing assignments accurately.
• Assignments are completed on a timely basis.
• Always proofreads final copy.

Demonstrates effectiveness in operating telephone console to receive, route, and/or place calls.

• Answers all incoming calls within 3 rings.
• Receives, places, and transfers calls using appropriate telephone etiquette.
• Handles telephone requests with courtesy, accuracy and respect for confidentiality.
• Demonstrates responsibility for verbal and paging all emergency/disaster codes according to policy.
• Places long distance calls for authorized parties only.

Enter patient charges through computer system.

• Enters proper information into appropriate computer system with consistent accuracy, and within established time frames.
• Demonstrates a working knowledge of procedure and diagnosis codes as related to Medical Billing.
• Updates system information daily according to charges received and processed.
• Ensures that all forms received are fully completed.
• Seeks clear direction to resolve issues and bring problems to a proper resolution with department manager.

Provides assistance for Inpatient Admissions, Outpatient Admissions and Pain Management Admissions.

• Provide assistance to various departments as needed.

Performs all other duties as assigned.