Documentation Specialist

Summary

The Documentation Specialist is responsible for organizing, managing, and maintaining company documents, ensuring they remain accessible, confidential, and up-to-date. This role involves creating system manuals, user guides, technical specifications, and other complex documents. The Documentation Specialist ensures that internal documentation is accurate, accessible, and updated, thus supporting operations and compliance.

• Develop and maintain comprehensive procedural documents, manuals, and technical documents.
• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, and user manuals.
• Manage updates and revisions to technical literature.
• Make documents available in print and electronically.
• Assess and revise documents to uphold consistency in style, tone, and language.
• Collaborate with different departments to gather and interpret the information needed for documentation.
• Review and edit documents for accuracy and completeness.
• Develop a system for easy retrieval of documents.
• Train staff on how to access the documents they need.
• Protect the security of sensitive company documents.
• Conduct regular audits to ensure all documents are up-to-date and accurately reflect current business processes.

• Bachelor’s degree or related experience.
• Proven work experience as a Documentation Specialist or similar role.

• Outstanding organizational skills.
• Multitasking ability.
• Attention to detail.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office suites (Outlook, Word, Excel, & PowerPoint).
• Ability to work independently and/or in team assignments.
• Strong analytical skills.
• Ability to maintain confidentiality.
• Ability to prioritize and complete projects within a deadline.
• Ability to train employees on efficient documentation usage.
• Strong customer service skills; promotes quality customer service.
• Ability to work in a fast-paced environment; demonstrate ability to effectively prioritize and manage multiple demands with a positive attitude.
• Clear background check within company and customer requirements.
• Must be able to pass drug & alcohol screening.

• Lifting up to 25 pounds
• Bending, stooping, ability to stand for extended periods of time
• Must be able to travel and have a clear driving record in accordance to company driving guidelines

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.