CRM Administrator

About Us:

Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish.

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Job Posting

Title:

CRM Administrator

Position Type:

Professional / Unclassified

Department:

LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill ))

Work Location:

LSU - Alexandria

Pay Grade:

Professional

Job Description:

Department:
Enrollment Management

Position Title:

CRM Administrator

Supervisor:
Associate Vice Chancellor for Enrollment Management

Responsibilities:

* Oversee the daily, technical and strategic processes of the Enrollment Management Department, ensuring efficient processing, system management (CRM, SIS and other related software), and compliance with state and university policies.

* Lead staff, manage data integrity, and optimize workflows to support enrollment goals.

* Oversee the end-to-end application process, including data import, document tracking, and decision processing.

* Serve as the primary user or "captain" for Element
451, Power campus (admisisons), Docubase, and other systems - managing system configurations, updates, and data integration.

* Continuously research capabilities of current software for all areas of campus, including but not limited to, the use of AI Agents.

* Train and mentor all Enrollment Management staff while supporting and fostering a performance-driven team.

* Prepare regular reports on application trends and applicant pool demographics for senior leadership, enabling data-drive decision making.

* Work directly with Institutional Research on data corrections for state and federal reporting.

* Ensure all admission processes comply with university, state, and federal regulations and maintain high data accuracy.

* Review and update workflows to improve turnaround times, applicant experience, and office efficiency.

* Investigate possible fraudulent applications and transcripts, working closely with IET to determine legitimacy.

Qualifications:

* Bachelor's degree

* 3-5 years of experience in higher education administration, admissions operations, data management or process improvement

* Advanced proficiency with CRM and Student Information Systems

* Excellent communication, project management, training, and analytical skills

* Hold a Louisiana driver's license with clean driving record

Additional

Job Description:

Competencies:

None

Special Instructions:

Background check is required for hire.

Questions or concerns about your application should be directed to LSUA Human Resources at  or hr.

Please attach all transcripts to your application for proof of education.

Application Instructions:

Please attach one single PDF of your Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire

Skills Needed:

Preferred

Skills:

Posting Date:

July 24, 2026

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSUA is an Equal Opportunity Employer.

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at  or emailed hr