Genesis Office Manager- Baton Rouge

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REG FULL TIME Baton Rouge, LA, US

18 days ago Requisition

Salary Range: $18.00 To $20.00 Hourly

Genesis is seeking a highly organized and detail-oriented Office Manager/Medical Assistant to oversee the daily administrative operations of our Intensive Outpatient Program in Baton Rouge. This position combines office-management responsibilities with hands-on medical assistant duties and requires a candidate who is comfortable supporting both the administrative and clinical needs of a behavioral healthcare environment.

The Office Manager/Medical Assistant will help ensure the efficient operation of the office, support patients and clinical team members, coordinate insurance-related processes, maintain accurate and confidential records, and provide administrative support to leadership. The ideal candidate demonstrates professionalism, sound judgment, attention to detail, and a strong commitment to patient care and confidentiality.

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
• Medical Assistant certification or credential, such as CMA, RMA, CCMA, or an equivalent recognized credential required.
• At least three years of experience in office management, healthcare administration, or administrative support.
• At least one year of experience working with protected health information (PHI).
• Knowledge of HIPAA requirements and patient-confidentiality standards.
• Excellent organizational, time-management, and problem-solving skills.
• Strong written and verbal communication skills.
• Strong interpersonal and customer-service skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to manage competing priorities in a fast-paced healthcare setting.

• Previous experience in behavioral health, mental health, or an intensive outpatient program.
• Previous experience supervising or coordinating the work of other employees.
• Experience with electronic medical record systems.
• Knowledge of medical billing, insurance verification, pre-certification, prior authorization, and utilization-review processes.
• Familiarity with project-management tools and software.

• Manage the day-to-day administrative operations of the Genesis Baton Rouge office.
• Coordinate office scheduling, correspondence, recordkeeping, and general administrative activities.
• Provide administrative support to leadership, including scheduling meetings, preparing reports, maintaining documents, and completing other assigned tasks.
• Serve as a professional point of contact for patients, families, team members, vendors, and other internal and external stakeholders.
• Maintain organized, accurate, and confidential patient and business records.
• Oversee office equipment and supplies and ensure that necessary items are available and in proper working condition.
• Track office expenses and assist with budget monitoring and reporting.
• Support the onboarding and orientation of new office employees, as assigned.
• Identify workflow concerns and help implement improvements that support efficient office operations.
• Perform additional duties as assigned based on the needs of the program.

• Perform medical assistant duties within the individual’s training, certification, demonstrated competency, and applicable scope of practice.
• Welcome patients, assist with check-in and intake processes, and prepare patients for appointments.
• Obtain and…