Administrative Coordinator

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Join the team behind timely and accurate Medicaid member service! As an Administrative Coordinator 4, you’ll play a vital role in processing correspondence, organizing and imaging important documents, and ensuring information reaches member accounts accurately and on time. Your attention to detail will help resolve member issues, support timely eligibility decisions, and ensure Louisiana Medicaid members receive the assistance they need.

• Accepting Direction:
  The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability:
  The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources:
  The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Sorts, receives, and processes incoming postal and electronic correspondence related to Medicaid members and potential members.
• Reviews, classifies, and images documents by type to ensure accurate processing and timely access by appropriate staff.
• Files and archives correspondence and supporting documentation according to established procedures.
• Routes electronic and hard-copy documents for attachment to individual Medicaid member cases and accounts.
• Ensures processed documents and correspondence are transmitted to member accounts accurately and within established time frames.
• Prepares and sends outbound correspondence requesting confidential information from Medicaid members and potential members.
• Provides timely administrative support in resolving Medicaid-related correspondence and issues, helping ensure members receive eligibility decisions within required time frames.

Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish

Appointment Type: Probational, Job appointment (temporary appointment that may last up to 48 months) Promotional or Detail appointment of a classified LDH employee.

Cost Center:

Position Number(s):

Paula.

Jackson

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

This organization participates in E-verify, and for more information on E-verify, please contact DHS at

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.