Collision Estimator

Company:
Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU.At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our  Greater Team  exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities Role and Requirements Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

Ensure compliance with all insurance client requirements, processes and metrics

Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Understanding of all required Insurance programs and procedures

Participate in daily “production walks” with the Management Team, as required

Support all team members when required

Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager Maintain the store's KPI’s by maximizing role performance

Uphold the company's Core Values :
Honesty, Integrity & Respect

Education and/or Experience Required Knowledge of Repairs and OE Guidelines High School Diploma or equivalent

Awareness of where to look for answers

Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience

Must be willing to complete I-CAR Training Valid Driver’s License Required Skills/Abilities Awareness of where to look for answers

Basic Computer Skills1-2 years auto estimating experience

Compliance for DRP’s Minimum of 1-year experience

Must be willing to complete I-CAR Training Valid Driver’s License Familiarity with CCC, Mitchell, or other automotive estimate software is required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#INDSOUTHKeywords:
Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body…