Relationship Manager - Oil & Gas

Strategic Talent Acquisition Lead - North America at GHD

Job Description:

GHD is dedicated to driving bold, sustainable, and profitable growth by expanding and investing in our most strategically important clients. Our future‑focused, innovative approaches connect and support communities around the world, building resiliency and sustainability for generations to come. Established in 1928, we remain wholly owned by our people. We are a global network of multi‑disciplinary professionals with over 200 offices across five continents.

As a Relationship Manager for our Key Oil & Gas Clients, you will play a crucial role in our Enterprise Client Program, which is designed to place the client at the heart of everything we do. Your role will be to deliver exceptional client experiences that set industry standards and distinguish us from our competitors. By fostering strong, lasting relationships with the Key Clients, you will help ensure that GHD remains at the forefront of the industry, consistently providing outstanding service and value.

You will exemplify leading client relationship management, demonstrating empathy and leadership to contribute to the growth of our Key Client Portfolio (GCP). The objective of the GCP is to build strong long‑term relationships, deliver innovative solutions that meet the client’s biggest challenges, and provide critical input to inform enterprise decisions. Our aim is to achieve revenue growth beyond $5 million–$10 million by 2030.

Relentlessly passionate about client relationships and their felt experience, you will work across geographies and cultures to represent the client’s perspective, identify growth opportunities and share best practices to help your client achieve their objectives.

As a leader, you will coach, mentor and support your Client Engagement Team members and the broader business to succeed throughout every stage of the client’s journey with GHD. You’ll continuously improve client relationships, experiences, and delivery while achieving revenue growth and profitability targets.

• Lead and mentor a high‑performing Client Engagement Team dedicated to solving the client’s most challenging problems through technical skills, innovative solutions and elevated experiences.
• Lead the creation and execution of a yearly Growth and Client Interactions Plan to achieve growth objectives for the Key Client, focusing on a 3–5‑year horizon and enhancing client–GHD strategic importance through Executive Sponsor engagement.
• Build and establish lasting advisor relationships through consistent application of Strategic Account Leadership methods and mindset.
• Utilise knowledge of the client’s business, preferences, industry and market trends and adopt a solution architecture mindset to identify growth opportunities, new innovations, and deliver tailored solutions while sharing insights and best practices.
• Maintain and renew a deep knowledge of the clients’ organization to ensure GHD’s delivery adheres to their needs and requirements, taking appropriate action to resolve or escalates issues.
• Promote a culture that supports learning from experience, adopting new approaches based on lessons learned, and facilitating the sharing of business‑wide insights.
• Optimise investments to support the client’s growth ambitions, validating their values and preferences to improve use of services and GHD’s strategic relevance to the client.
• Drive financial performance by setting ambitious goals, monitoring data to inform investment decisions, achieving growth targets, and improving proposal win rate, sole‑source, value‑add & client‑initiated variations.
• Play a leadership role in developing a forward‑looking opportunity pipeline and participating in project acquisition activities, guiding client preferences and representing clients within Project Director selection and Tender Review Groups (TRGs).
• Champion and ensure accuracy of client data and documentation in Salesforce, using insights to support decision making, providing regular performance updates to the Executive Sponsor and the Economic Region Business Leadership Team.
• Actively seek client feedback, improve satisfaction, resolve…