Quality Program - Coordinator

Position: Quality Program Support - Coordinator 3
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Department Medicaid Support

Job Summary

Job Description Provides program and project support for the Louisiana Department of Health’s (LDH) Quality initiatives, including the Louisiana Public University Partnership Program (PUPP) related activities, non-PUPP data requests, and other Quality programs and priorities.

Manage the Public University Partnership Program (PUPP), including coordinating solicitation of proposals from universities, contracts and invoicing, data requests, and related reporting.

Coordinate Medicaid data requests related to Quality Improvement. Collaborate with the LDH Institutional Review Board and LDH Medicaid Business Analytics.

Manages multiple strategic business projects and initiatives to achieve organizational objectives, fostering cross-functional collaboration with multiple departments.

Coordinates projects, milestones, deliverables, and follow-up activities, reporting progress, issues, and accomplishments to Quality leadership as needed.

Supports Quality leadership in developing and implementing strategic plans, priorities, and initiatives; anticipates key deliverables and proactively supports timely, high-quality completion.

Maintains a centralized tracking mechanism for Quality projects and initiatives, ensuring information is current, updated regularly, and aligned with Louisiana Department of Health priorities.

Supports Quality leadership by providing accurate and timely updates on projects, initiatives, data requests, results, challenges, and outstanding items on a weekly and ad-hoc basis.

Tracks and helps drive completion of key deliverables and follows up on outstanding items to support strategic planning and operational priorities.

Coordinates and responds to data and information requests from internal and external stakeholders, including requests that support Quality programs and initiatives.

Gathers, organizes, analyzes, and summarizes information from meetings, stakeholders, and available data sources to produce useful reports and recommendations.

Develops, updates, and maintains Quality section standard operating procedures and related documentation; supports compliance with LDH policies and applicable legal and regulatory guidelines.

Prepares reports, trainings, presentations, dashboards, data summaries, and other materials as needed to support Quality leadership and program activities.

Facilitates communication and coordination between Quality and other departments within the organization.

Stays abreast of business processes, technology, and opportunities to automate, streamline, and modernize systems and workflows.

Conducts and/or supports meetings and presentations to share information, findings, project updates, and results; documents and communicates outcomes and action items.

Assists with event planning, program coordination, and other Quality activities as needed.

Handles confidential information with discretion and maintains appropriate confidentiality of program, personnel, and organizational information.

Other tasks as assigned.

QUALIFICATIONS

REQUIRED:

Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.

Minimum 3 years professional experience performing administrative functions within an office environment or health care field.

Minimum 1 year professional experience providing project or program…