Manager - Change Management, Outsourced Services

Job Description

At Eisner Amper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the Eisner Amper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.

Eisner Amper is seeking a Manager of Change Management within our Outsourced Services practice. This role will lead the people and adoption strategy for complex operational and client-focused initiatives, ranging from targeted process improvements to large-scale transformation programs

Many initiatives combine technology implementation, process redesign, data, service delivery, and operating-model change. The Manager will embed change management into the full transformation lifecycle, translate business and workforce impacts into actionable plans, and hold leaders and project teams accountable for organizational readiness, stakeholder commitment, adoption, and sustained business outcomes. This individual will serve as a trusted advisor to senior stakeholders, lead multiple change work streams, develop team capability, and strengthen transformation delivery across Outsourced Services.

• You will get to be part of one of the largest and fastest-growing accounting and advisory firms in the industry.
• You will have the flexibility to manage your days in support of our commitment to work/life balance.
• You will join a culture that has received multiple top "Places to Work" awards.
• We believe that great work is accomplished when cultures, ideas, and experiences come together to create new solutions.
• We understand that embracing our differences is what unites us as a team and strengthens our foundation.
• Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work.

• Lead change management work streams supporting complex outsourced services engagements, business transformations, process improvements, technology implementations, and operating model changes
• Develop and execute integrated change strategies that connect stakeholder engagement, leadership alignment, communications, organizational readiness, training, adoption, reinforcement, and benefits realization.
• Advise senior leaders on the organizational, operational, role, capability, and workforce impacts of transformation decisions and the leadership actions required to achieve adoption.
• Conduct change impact, stakeholder, readiness, and adoption-risk assessments to identify affected groups, behavioral changes, dependencies, barriers, and required interventions.
• Embed change management activities, milestones, resources, risks, and measures into project charters, roadmaps, governance, implementation plans, and decision forums from the outset.
• Build stakeholder strategies across executive sponsors, decision owners, service-line leaders, managers, employees, clients, and other impacted groups, with clear accountability for engagement and adoption.
• Translate future-state processes, technology, roles, and ways of working into practical communications, leader toolkits, learning experiences, job aids, and performance support.
• Define measurable readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes and provide transparent reporting to project and executive leadership.
• Identify resistance, leadership gaps, competing priorities, and adoption risks early and partner with decision owners to implement mitigation, reinforcement, and accountability actions.
• Guide clients and internal teams through transitions to new processes, technologies, data practices, service delivery models, organizational structures, roles, and ways of working.
• Establish quality standards and provide strategic oversight of change deliverables to ensure they are integrated, audience-centered, practical, and aligned with transformation outcomes.
• Lead multiple change engagements and work streams simultaneously, managing scope, timelines, resources, dependencies, risks, financial performance, and delivery quality.
• Build trusted relationships and support client relationship development, solution scoping, proposals, and other practice‑growth activities related to change and transformation.
• Develop repeatable change and adoption methodologies, tools, templates, governance standards, and measurement…