Child Welfare Specialist Trainee - Child Safety Response Center; LCSRC

Overview

Department MISSION
DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION
We care for the well-being and safety of Louisiana's people.

Department VALUES
Treating all people with dignity, compassion and respect, while providing services with integrity.

We re looking for Child Welfare Specialists to join our team as Customer Services Representatives in the Louisiana Child Safety Response Center (LCSRC). The Louisiana Child Safety Response Center (LCSRC) serves as the first point of contact for individuals reporting concerns of child abuse, neglect, or other child welfare issues. Operating as a 911-style Call Center for child abuse and neglect, the LCSRC is responsible for receiving and assessing reports through phone calls, electronic submissions, and other communication channels.

Customer Service Representatives (CSRs) gather critical information, determine the nature and urgency of each situation, and ensure that the appropriate personnel and resources are notified in a timely and accurate manner. This role is critical to ensuring the safety and well-being of children through prompt and thorough screening, assessment, and referral. The position requires strong communication, decision-making, and multitasking skills in a fast-paced, high-stress environment.

Experience substitutions and requirements are listed below.

• Receive and screen intake reports via phone, mail, fax, or email.
• Gather sufficient information needed to make an appropriate and sound decision at intake.
• Complete the required forms, conduct thorough searches via agency data systems and input reported information into data systems.
• Provide quality customer service through listening and interviewing skills and through providing information relative to community resources.
• May serve as the lead worker in absence of supervisor and perform duties as assigned.
• Attend and participate in formalized training programs and seminars related to child abuse/neglect and investigative techniques.
• Perform other duties as assigned.

• Appointment Type: Probational, Promotional, or Job Appointment
• Career Progression: This vacancy may be filled as a Child Welfare Specialist Trainee, 1, 2 or 3 depending on experience.
• Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and depend on the position. Some positions require working shifts.
• Work Location: Baton Rouge, LA

Additional Requirements

• In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee to determine whether or not their name appears on an SCR after December 31, 2009, if duties include investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.
• In accordance with state laws, selected candidates must pass the following checks before any final job offer:
  Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
• The incumbent must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).
• Must possess a valid driver s license and access to a personal vehicle.

Note
The official job specifications for this role, as defined by the State Civil Service, can be found here. The incumbent must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

No Civil Service test score is required to be considered for this vacancy.

To apply, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future opportunities. Applicants are responsible for checking the status of their application. Further status information is available on the Current Job Opportunities page.

* Information to support eligibility must be included in this application (relevant, detailed experience/education). Resumes will not be accepted in lieu of the education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:
Tr Yan Kador via email tryan.kador.dcfs