Customer Support Specialist

Company Description

At Catch Vibe Voice, we believe that strong communication shapes powerful brands. We are a dynamic and growing company committed to delivering authentic messaging, meaningful connections, and strategic communication solutions. Our team thrives in a collaborative, forward-thinking environment where creativity, professionalism, and growth go hand in hand.

We are seeking a Customer Support Specialist to serve as a key point of contact between our company and our clients. This role is ideal for someone who enjoys helping others, solving problems efficiently, and maintaining a calm, professional presence in fast-paced environments. You will play an essential role in ensuring customer satisfaction and strengthening long-term relationships.

• Handle customer inquiries with professionalism, clarity, and efficiency.
• Provide accurate information and resolve issues in a timely manner.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with internal teams to improve customer experience.
• Follow company procedures and quality standards consistently.
• Identify opportunities to enhance service processes and workflows.

• Competitive salary ($48,000 – $52,000 annually)
• Growth opportunities within a rapidly expanding company
• Skill development and ongoing training
• Supportive and professional work environment
• Stable, full-time position with long-term potential