Phone Operator Specialist

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assist with clerical duties as required. Serve as a liaison between patients and medical staff.

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Respond to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Perform operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provide a pleasant and helpful phone contact for callers.
• Perform clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned.

• Education:
  
  High School diploma or GED. Some college preferred.
• Experience:
  
  Minimum six (6) months experience in a call center environment.
• Additional Qualifications:
  
  N/A.

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self‑motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

All job offers are contingent on the successful completion of pre‑employment criminal history check.

EEO/AA-M/F/disabled/protected veteran