Call Center Customer Service Rep; Technical Support

Call Center Customer Service Representative (Technical Support) 142439

We are seeking a Technical Support Representative to join our customer service team. The role focuses on troubleshooting technical issues, providing customer support, and identifying sales opportunities. Candidates will work in an energetic call center environment and engage in real‑time troubleshooting with customers.

• Eligible sign‑on bonus of $1,000 for hires between August 31, 2015 and December 31, 2015 (subject to program guidelines).
• Competitive wages with additional financial incentives.
• Free Internet and discounted Cox services.
• Medical, Dental, and Vision Benefits from day one.
• Casual yet energetic work environment.
• Retirement benefits including 401(k) and pension.
• Work‑life balance: up to 22 days paid time off in first year, plus 7 paid holidays.
• Tuition assistance.
• Volunteer opportunities in local communities.
• Career advancement opportunities within Cox family of companies.

• Answer inbound customer calls concerning Cox products.
• Troubleshoot root cause of customer problems and identify required actions.
• Provide total customer service by asking questions, listening, and identifying sales opportunities.
• Build customer loyalty through follow‑up calls after application of actions by other departments.
• Keep customers informed about progress by checking status of work orders.
• Document call details and new account information in the computer system.
• Perform other duties as assigned.

Minimum:

• High school graduate or GED or equivalent work experience.
• 6 months work experience providing service directly to customers.
• 6 months experience using a computer in a work or non‑work setting.
• Eligibility to work in the United States.

Preferred:

• 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
• 6 or more months experience in a position that requires meeting sales goals.
• Keen aptitude for helping customers with a customer‑experience focus.
• 1 to 2 years of work experience in a customer service role (not limited to call center).
• Enthusiastic and personable, able to adapt and thrive in constant change.
• Strong computer skills and ability to navigate multiple screens.

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at:

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Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.