Customer Service Representative

Description POSITION OVERVIEW

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on‑time delivery of product and effective issue resolution when necessary.

• Evaluate customer requests for sales opportunities
• Manage customer orders and quotation files with 100% accuracy
• Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
• Provide feedback reports to the Main Office and Supervisor regarding customer contacts
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity
• Follow‑up on customer quotations
• Operate in accordance with company policy and procedures

• Exceptional customer service skills and great personality
• Excellent written and verbal communication skills
• Ability to prioritize work and apply independent judgement
• Basic email and PC functions
• Advanced proficiency in Microsoft Office (Excel)
• Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services
• Ability to learn and retain product specific information and utilize to position the features and benefits to customer
• Self‑motivated and results oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record
• Oil + Gas industry experience a plus
• 3+ years’ experience in Customer Service or related field