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Customer Service Manager: Lead CX & Ops

Job in Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listing for: OMNI INDUSTRIES INC
Full Time position
Listed on 2026-08-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 77000 - 104000 USD Yearly USD 77000.00 104000.00 YEAR
Job Description & How to Apply Below

Omni Specialty Packaging in Baton Rouge, LA, seeks a Customer Service Manager to lead the customer service team, align strategy with company objectives, and drive excellence in order management and cross-functional collaboration. The role requires developing KPIs and fostering continuous improvement in a fast-paced manufacturing setting.

The ideal candidate will have seven years of customer service leadership experience, ERP/CRM proficiency, and strong communication, analytical, and

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