Customer Support Specialist - On-Demand Mobility & Ops
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-08-12
Listing for:
RiverPark Ventures
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Call Center / Support, Customer Success Management
Job Description & How to Apply Below
Via is seeking a Customer Support Agent to serve as the human connection between our technology and riders/drivers, helping hundreds of thousands of users daily. You will support on-demand mobility, be part of the Operations team, and contribute to a fast-paced, mission-driven environment.
Responsibilities include scheduling rides, providing phone and email support, and prioritizing customer satisfaction while resolving issues as the final decision-maker for escalations.
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