Receptionist, Customer Service​/HelpDesk

Central Oil & Supply is a trusted leader in the distribution of fuel, oil, and auto parts. Operating in a dynamic and competitive market, we are committed to delivering superior products and services, fostering strong customer satisfaction, and making a positive impact within our communities.

General Summary

We are seeking a customer-focused, resourceful, and organized professional to serve as the first point of contact for our customers. This role goes beyond answering phones and greeting visitors it requires someone who enjoys problem-solving, learning the business, and providing helpful first-line support to customers, vendors, and employees. The ideal candidate can quickly assess needs, identify solutions, follow through on requests, and ensure inquiries are handled accurately and professionally while creating a positive experience for everyone they encounter.

Key Responsibilities

• Serve as the primary point of contact for incoming calls, visitors, vendors, and customers, providing a professional and welcoming experience.
• Listen actively to customer inquiries, determine needs, and provide initial assistance or solutions whenever possible.
• Learn company operations, services, processes, and departmental functions to effectively guide customers and answer routine questions.
• Independently research issues, gather information, and resolve inquiries or connect individuals with the appropriate resources.
• Ensure timely follow-through on requests, questions, and concerns to promote a positive customer experience.
• Route calls and inquiries efficiently while providing relevant information to minimize unnecessary transfers.
• Build positive relationships with customers, vendors, and employees through responsive and service-oriented communication.
• Maintain a clean, organized, and professional reception area.
• Perform administrative support functions, including filing, scanning, document management, and data entry.
• Assist departments with clerical and administrative projects as needed.
• Identify opportunities to improve front-office processes and enhance customer service effectiveness.

Your Impact

As the first point of contact for the organization, you play a vital role in shaping the customer, vendor, and employee experience. Your ability to understand the business, solve problems, and provide knowledgeable first-line support helps ensure inquiries are addressed efficiently and professionally. Through strong follow-through and a customer-first mindset, you help build trust, strengthen relationships, and contribute to the company's reputation for exceptional service.

What You Bring

• High school diploma or equivalent required.
• Previous experience in customer service, reception, administrative support, or a related role preferred.
• Strong problem-solving skills with the ability to assess situations, gather information, and identify appropriate solutions.
• Ability and willingness to learn company operations, services, and processes quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and follow tasks through to completion.
• Proficiency with Microsoft Office, email systems, and standard office equipment.

Why Join COS?

• Work-Life Balance
• 8 paid holidays, and generous PTO
• Professional Growth
• Opportunities for advancement and skill development
• Competitive Compensation
• Competitive salary and performance-based incentives
• Comprehensive Benefits Medical, Dental, Vision, STD and Life Insurance
• Company-paid Life Insurance
• 401(k) with employer match and immediate vesting