Medicaid Call Center Associate - Hybrid

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title:

Medicaid LTC Call Center Associate - Hybrid

Location:

Hybrid Onsite for training approx. 3 weeks and remote following. Individuals may be required to be onsite for additional scheduled meetings.

Pay Rate: $15.25 an hour

Employment Type:

full time

Shift Information: 8a-5p M-F

The individual who fills this position will be responsible for providing prompt, professional customer service for Medicaid Long Term Personal Care Calls to ensure that all necessary information is covered and gathered from requestors/recipients in a clear, consistent and professional manner. Ensure that identified problems are promptly addressed, documented and resolved in a timely manner and calls routed to the appropriate units.

Must complete monthly required telephone monitoring. The best candidate for this role will be someone who can multi-task through multiple windows and has experience working tight deadlines.

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

• High school diploma or GED equivalent
• Minimum of two years’ customer service or call center experience
• At least one year experience working with older adults or persons with disabilities, preferred
• Knowledge of healthcare, elderly, and disabled adult populations preferred
• Knowledge of Medicaid preferred
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Effective verbal, written, and interpersonal skills
• Ability to work independently and autonomously
• Ability to adhere to OAAS and CSS departmental timelines
• Effective time management abilities
• Excellent communication skills
• Capability to manage multiple tasks simultaneously

• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated hourly rate for this role is $15.25 per hour which may be below your state's minimum wage. Please take this into consideration when applying.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.