CSR, Customer Service​/HelpDesk

Accu Temp has been proudly serving Baton Rouge with trusted HVAC and plumbing solutions for decades. Known for reliability, expertise, and award-winning service, Accu Temp has become a household name across Louisiana. As part of TurnPoint Services, we combine the strength of a national platform with the local heart of Baton Rouge service. Employees thrive in a family-first culture, supported by advanced training and career growth opportunities across TurnPoint’s 62 brands.

Join Accu Temp and grow your career with a team that values craftsmanship, community, and long-term success.

CSR Lead )

The Customer Service Representative Lead oversees day-to-day customer service operations, mentors and coaches the CSR team, and ensures outstanding customer satisfaction. This role acts as the first point of escalation for complex customer inquiries, collaborates with operations and sales teams, and drives process improvements that enhance efficiency and the overall customer experience.

• 3+ years of customer service experience
• Strong communication, problem-solving, and conflict-resolution skills
• Proven ability to coach, motivate, and develop team members
• Experience with CRM or customer service software preferred
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment

• Train and mentor a team of Customer Service Representatives to deliver high-quality support
• Monitor performance metrics (response time, resolution rates, customer satisfaction scores) and provide coaching for improvement
• Handle escalated customer issues efficiently and professionally
• Assist in scheduling, workload management, and delegation of tasks across the CSR team
• Collaborate with operations, sales, and service departments to streamline communication and resolve cross-functional issues
• Identify trends in customer concerns and recommend improvements to policies, processes, and systems
• Ensure compliance with company policies, service standards, and industry regulations
• Support training of new CSR team members
• Prepare reports for leadership on team performance, customer feedback, and service outcomes

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every…