Associate Employee Experience Specialist – 2027

Introduction

In this role, you'll work in one of our IBM Consulting Future Now Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As an Associate, at IBM, you'll work with clients to help solve real-world business challenges through technology, innovation, and consulting.

From day one, you'll gain hands‑on experience on real client projects while receiving professional and technical mentorship, career coaching, and access to certification opportunities.

At IBM, AI is part of how we deliver solutions, accelerate development, analyze data, automate business processes, and help clients solve complex business challenges. You'll also develop the consulting, communication, and collaboration skills needed to work effectively with clients and multidisciplinary teams throughout your career.

As an Associate Designer at IBM, you'll help organizations reimagine how people interact with products, services, and brands through compelling visual design and human-centered thinking. You'll contribute to the creation of digital experiences that are not only beautiful but intuitive, inclusive, and aligned to real business outcomes.

No two projects are exactly alike — you could support clients across healthcare, financial services, retail, automotive, energy, manufacturing, or the public sector. You'll gain hands‑on project experience, professional and technical mentoring, career coaching, industry-recognized certifications, and exposure to emerging technologies including Artificial Intelligence and automation.

Your journey is unique, and so is your career path. As you begin your career at IBM, you'll be aligned to the design specialty that best matches business needs, your academic background, skills, and career interests. You do not need experience in every listed tool or discipline.

Through structured learning, mentorship, certifications, and hands‑on client projects, you'll build specialized design expertise while developing the consulting, communication, and collaborative skills needed to solve complex human and business challenges.

• Visual Design & Systems Thinking:
  Create visual assets, UI components, design systems, and brand-aligned experiences for enterprise digital products. Apply typography, color theory, layout, and accessibility best practices to deliver polished, consistent interfaces.
• Human-Centered Research & Synthesis:
  Support user research activities including interviews, usability testing, journey mapping, and persona development. Translate research findings into actionable design insights that inform product strategy and client recommendations.
• Prototyping & Iteration:
  Design and iterate on wireframes, interactive prototypes, and high-fidelity mockups using industry-standard tools. Present design concepts and rationale to clients and cross-functional teams, incorporating feedback to continuously improve solutions.
• Cross-Functional Collaboration:
  
  Work alongside experienced designers, strategists, developers, and client stakeholders within Agile delivery teams. Participate in design reviews, workshops, and co-creation sessions to ensure human-centered design thinking is embedded throughout the project lifecycle.
• AI-Enabled Design Practice:
  Explore how Artificial Intelligence and automation tools are shaping the future of design — from AI-assisted content generation and personalization to accessible, data-driven experience design at scale.

Bachelor's Degree

• Currently completing or recently completed a Bachelor's degree in Design, Visual Communication, Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Digital Media, or a related field.
• Demonstrated ability to apply design principles including typography, color, layout, and visual hierarchy to create clear, compelling, and user-centered digital experiences through coursework, personal projects,…