Wraparound Lead Coach​/Trainer; Baton Rouge, LA and Shreveport, LA

Cornerstone Youth and Family Services is seeking a Wraparound Lead Coach/Trainer in Shreveport, LA, and Baton Rouge, LA, for our Youth Wraparound Services program under Louisiana’s Coordinated System of Care (CSoC).

Salary: $40,000 – $80,000 annually (based on experience, credentials, and scope of training responsibilities).

The Lead Coach/Trainer is responsible for developing, delivering, and monitoring training and coaching supports for Cornerstone’s wraparound workforce. This role ensures staff are prepared to deliver high-quality, family-driven, strengths-based, and culturally responsive wraparound services that are consistent with Louisiana CSoC expectations and high-fidelity wraparound practice. The Lead Coach/Trainer partners with program leadership, supervisors, and quality staff to support onboarding, ongoing skills development, documentation quality, and continuous performance improvement.

• Lead onboarding and role-based training for Wraparound Facilitators, Family Support Partners, Youth Support staff, and related team members (as applicable).
• Create and maintain training curricula, job aids, checklists, and learning materials aligned with Cornerstone policies and Louisiana CSoC requirements.
• Deliver group trainings (virtual and in-person) and facilitate skill-building sessions (engagement, CFT facilitation, crisis/safety planning, Plan of Care development, documentation, etc.).
• Provide field-based coaching, shadowing, and feedback to staff; model best practices during family engagement and CFT meetings when needed.
• Support supervisors by identifying coaching needs, reinforcing performance expectations, and helping staff translate training into daily practice.
• Conduct documentation coaching to improve timeliness, completeness, and quality standards; promote consistent use of required systems and templates.
• Collaborate with Program/Quality leadership to track training completion, competency progress, and corrective action follow-through.
• Assist with fidelity and quality initiatives (e.g., audits, observations, coaching plans) and participate in performance improvement activities.
• Coordinate and document required trainings, attendance, and competency verification; maintain training records and reports.
• Stay current on LDH/CSoC updates, wraparound best practices, and internal policy changes; recommend training updates accordingly.
• Promote a supportive learning culture that strengthens retention, professional growth, and service excellence.

• Bachelor’s degree in social work, psychology, counseling, human services, education/training, or a related field (Master’s preferred).
• 2+ years of experience in behavioral health, child-serving systems, wraparound, case management, or related family/youth services.
• Demonstrated experience delivering training and/or coaching to staff (formal or informal).
• Strong facilitation, presentation, and written communication skills; ability to train diverse audiences.
• Working knowledge of wraparound principles and the Child & Family Team approach (or willingness to learn quickly).
• Proficiency with Microsoft Office (Word/Excel/Outlook) and comfort using web-based documentation systems.
• Valid driver’s license, reliable transportation, and ability to travel locally within assigned service areas.

• Experience in Louisiana CSoC wraparound or high-fidelity wraparound implementation.
• Experience with quality management activities (audits, fidelity tools, performance improvement plans).
• Adult learning or training certification/experience (Train-the-Trainer, instructional design, coaching methodologies).
• Bilingual proficiency (English/Spanish) is a plus.

• Coaching mindset and relationship-building
• Organization and follow-through
• Comfort giving clear, respectful feedback
• Cultural humility and trauma-informed approach
• Attention to documentation and compliance standards
• Ability to manage multiple priorities and deadlines

• Background screening and other pre-employment requirements as applicable.
• Maintain confidentiality and comply with HIPAA/FERPA and Cornerstone privacy/security requirements.
• Adherence to Cornerstone policies, ethical standards, and applicable state/funder guidelines.

• Health, dental, and vision insurance options
• Paid time off (PTO) and paid holidays
  
  Training/CEU support and professional development opportunities

Cornerstone Youth and Family Services is an equal opportunity employer.