Testing Specialist

Job no: 495725

Closes:

Work Type: Staff Full-Time

Locations: Baton Rouge, LA

Categories: Academic Affairs, Testing and Assessment

Baton Rouge, Louisiana

Responsible for providing all services offered by the Testing Center including but not limited to administering testing placementexams, instructor exams, adult education exams, various industry based credentials, other professional level exams, providingtesting accommodations, processing test results, updating records with official scores, maintaining testing files, preparingstatistical reports, and providing information related to the effectiveness of the testing instruments currently used. Alsoresponsible for creating and maintaining an environment conducive to testing that is focused on student success and excellent customer service.

40%

• Responsible for helping to provide all services offered by the Testing Center established by BRCC for testing and assessmentincluding but not limited to administering testing, processing testresults, updating records with official scores, maintaining testingfiles, assisting preparing statistical reports, and providing information related to the effectiveness of the testing instrumentscurrently used.
• Administer all current and future exams offered by the Testing Center in a computer-based Testing Center and be able to troubleshoot any technical issues that may arise with examadministration.
• Maintain efficient operations to meet the academic supportneeds of students including traditional and adult learners.
• Collaborate with Testing Center staff to provide effective planning, delivery and evaluation of academic support services provided by the Testing Center.
• Serve as liaison in communication with faculty, staff and students.
• Provide exams on a flexible basis including evening and weekendtesting.

35%

• Develop and maintain relationships with testing partners.
  
  Maintain testing certifications and be familiar with all computer based and paper-based testing procedures to administer exams.
• Contribute recommendations for improved operations, services,and programs.
• Ensure that equipment and furniture is conducive totesting.

10%

• Provide accommodated testing for all exams offered.

10%

• Conduct research of best practices and of Testing Centeruse.

• 5% Other duties as assigned

• High School Diploma or Equivalent

• Two (2) years of professional-level experience providing customer service.

• Ability to accurately score test items
• Ability to understand tests and assessment administration procedures
• Ability to understand and communicate policies, procedures, and regulations to varying level of BRCC faculty, staff and students/prospective students from various socio-economic backgrounds
• Written and oral communication skills
• Interpersonal skills to handle sensitive and confidentialsituations (demonstrates poise, tact, and diplomacy)
• Working knowledge of and proficiency with a variety of computerword processing, spreadsheet, database software applications,ability to learn multiple computer-based testing platforms, and troubleshoot technical issues when administering exams.
• Organizational skills

• Bachelor’s degree in Education, Curriculum and Instruction,Higher Education Leadership, or Educational Psychology.

• Two (2) years or more of professional level experience in acollege testing center or academic support unit (i.e. academic advising, tutoring center, onboarding center)

• Previous experience working a computer-based Testing Center with the ability to utilize multiple computer-based delivery systems.
• Previous experience troubleshooting technical issues with computer systems.

As a member of the Louisiana Community and Technical College System,BRCC has an attractivebenefits package with a wide variety of benefit options. Benefitsoffered include retirement, multiple medical insurance options,supplemental insurances (dental, term life, disability, accident,vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollarson some childcare and medical expenses), holidays (14 per year,typically includes longer break at Christmas), generous annual(vacation) and sick leave benefits and Employee Assistance Program.

Specific benefits depend on job category, percent effort, andlength of employment.

Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.

Passing pre-employment criminal background screen is required as a condition of employment.