Triconex Field Service Engineer

Overview

Manage customer contracts by performing preventative maintenance visits, documenting and delivering reports, and providing on-site remedial support. Ensure the customer’s system is updated to the latest software, quick fixes, and hardware. Prepare upgrade plans and deliver them to the customer. Follow all technical procedures and tools for Global Service. Provide technical reviews of orders for clients and other proposals requested to perform.

Analyze technical risk of expansion projects and upgrades. Attend technical training covering systems and instruments, application, process control, communication, and safety. Support Sales as required and directed by Regional Service Manager to secure orders and service agreements. Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction. Manage overall technical responsibilities for one or more projects, including project specification, functionality, testing, and commissioning.

Perform system testing, factory acceptance testing (FAT), and develop test documents. Prepare documents and obtain customer approval per specification and schedule. Coordinate with factory for product-related issues and resolve.

• Manage customer contracts by performing preventative maintenance visits, documenting and delivering reports, and providing on-site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risk of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Manage overall technical responsibilities for one or more projects, including project specification, functionality, testing, and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer's approval per document specification and schedule.
• Coordinate with factory for product-related issues and resolve.

Travel: Travel is up to 50% to customer sites as needed (Mostly local sites within 1-2 hour radius).

Knowledge: Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLCs, Communication protocols, Networking and System Security.

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable).
• Typically requires 5-10 years of professional experience with specific knowledge of Triconex systems and Foxboro IA (Industrial Automation).
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues.
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry.
• Knowledge of HMI software, DCS systems, and field instrumentation.
• Knowledge of Foxboro and Wonderware.
• Team player with good leadership and communication skills and able to travel when required.
• Strong analytical and logical ability, good judgment, negotiation and interpersonal skills.
• Detail-oriented, forward looking and good leadership abilities.
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects.

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