Assistant Manager, Valet Operations

Overview

SP+, a Metropolis company
, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences, so there’s no fumbling with tickets, machines, apps, or credit cards—we want you to simply “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking to power checkout-free experiences everywhere and make daily living, working, and playing more seamless.

This role will support the day-to-day management of the valet operation to ensure the operation fosters an excellent guest experience, strong client relations, and a professional, courteous image. The role will also help create and implement a staging plan that leverages the location layout to maximize parking capacity.

• Participate in programs to improve client and guest satisfaction.
• Ensure guests receive timely and exceptional service by:
  • Courteously assisting guests by answering questions.
  • Assisting guests in and out of their vehicles.
  • Driving, parking, and retrieving guest vehicles in a safe and professional manner.
  • Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area.
• Create a staffing schedule according to anticipated daily vehicle volume.
• Maintain full compliance with standard operating procedures while ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Quickly distinguish vehicle makes and models; have a general knowledge of vehicle operations.
• Ensure drive lanes and crosswalks are clear of debris, water, oil spills, etc.
• Report any known accidents, observed or suspected policy violations, safety hazards, or unusual occurrences to the Facility Manager.
• Review damage claims.
• Assist with hiring, training, and coaching an excellent valet team.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Education/Experience Required
:
High School Graduate. A minimum of six months of valet experience preferred.

• Availability to Work: Special shift requirements will vary by location. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required.
• License: Must possess a valid state-issued driver’s license with current address and acceptable driving record.
• Oral Communication: Speaks clearly; listens and seeks clarification; responds well to questions.
• Written Communication: Writes clearly and informatively; can read and interpret written information.
• Guest Service: Strong guest orientation and positive attitude; responds to requests for service courteously and professionally.
• Adaptability: Adapts to changes in the work environment; able to handle change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Physical Demands: Regularly stand, walk, and use hands to handle cash and equipment; occasional sitting, climbing/balancing, and lifting/moving up to 25 pounds. Reasonable accommodations available.

Salary Range: $18.00 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits: Eligible employees participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

EEO: SP+ is an equal opportunity employer committed to recruit, hire, train, and promote without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or due to exercising EEO rights.

Legal: Right to Work Poster. SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess candidacy. Data collected may be retained as part of employee records if hired. For NYC applicants requesting an alternative selection process accommodation or with questions about data retention policy, contact

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