Hospitality Host

Responsibilities

• Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
• Develop player base by promoting PENN Perks to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.
• Award customer complimentaries based on gaming action and program guidelines.
• Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
• Contact guests by calling, writing or making personal visits to increase trip frequency.
• Attend off property functions as a representative of the company in order to entertain or assist guests as required.

• Must be at least 21 years of age
• Must be in possession of and maintain valid state driver’s license;
  Motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years
• Ability to obtain and maintain valid state gaming license
• Strong analytical, judgment and decision making skills in order to make knowledgeable decisions regarding complimentaries.
• Excellent written and oral communication skills
• Experience with word processing and spreadsheet computer applications
• These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.