Operations Processor II

La Capitol FCU currently has an opening for an Operations Processor II at the Main Office.

This role reviews and processes electronic funds transfers (EFT), automated clearing house (ACH), share draft, chargebacks, remote deposit capture (RDC) files, and post manual payroll. The Operations Processor II also monitors and works negative balance and charged-off accounts. All processes must be performed in a timely and accurate manner in accordance with credit union policies and procedures.

Essential Duties and Responsibilities include but are not limited to the following:

• Post ACH, EFT, and Sharedraft files and review each exception to determine whether to post or return and edit appropriately.
• Process reclamations as received.
• Receive employee expense, vendor expense, and Q2 origination requests, create files, and process through the fed.
• Call members who are LaOops participants to notify them of needed deposits for their account.
• Pull NSF fee report and manually charge NSF fees to members' accounts
• Work Remote Deposit Capture hourly.
• Research items that kick out for review.
• Post Remote Deposit Capture (RDC) files to La Cap’s core system.
• Run Keystone Exception report to research and work items in core.
• Run Check Hold report to review and release check holds appropriately on member accounts.
• Review, edit, and post manual payrolls immediately upon receipt.
• Process outgoing and incoming domestic and international wires daily.
• Process ACH Stop Payments upon receipt.
• Withdraw or deposit funds from member accounts as needed for posting adjustments, payments and deposits, or collecting wire funds.
• Pull chargebacks in from the FED and print substitute checks.
• Prepare to mail out substitute checks, REG E letters, and other mailings.
• Review list of Negative Balance and Charged-off accounts and manually work kickouts.
• Report charged-off accounts weekly to the proper reporting agency.
• Investigate, resolve, and make proper adjustments resulting from ACH Error claims.
• Review, research, and process Subpoenas, Levies, and Garnishments.
• Process phone queues and work order system requests professionally and in adherence to the department's KPIs.
• Work loss prevention reports to review certain risk transactions.
• Keep and ensure all member information is kept confidential.
• Assist with required audits and examinations upon supervisor request.
• Responsible for distribution and retention of operational process records.
• Maintain a thorough and current knowledge of ACH and Share Draft (check clearing) operating regulations.
• Understand compliance issues and attend training as they relate to credit union services including but not limited to:
  Bank Secrecy Act, Reg P, Patriot Act, and Nacha Rules.
• Maintain department compliance and work to continually minimize the Credit Union’s risk exposure in ACH processing.
• Continuously search for ways to improve procedures, processes, or workflows that will increase the efficiencies of member service provided.
• Participate in defining and maintaining the department expectations, performance standards, and goals.
• Exercise sound judgment based on company policies and regulatory legal regulations.
• Achieve exceptional internal /external member service levels.
• Define, resolve, and/or escape posting issues for resolution.
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
• Attend meetings as required.
• Participate in projects, system implementations, conversions, and upgrades as directed by credit union management.
• Define, resolve, and/or escape posting issues for resolution.
• Backup Operations Processor I

Education and/or Experience
:
High School diploma or the equivalent and three years of financial experience and/or training. Experience in ACH, EFT file processing, and check clearing process is a must.

La Capitol Federal Credit Union is an Equal Opportunity Employer.